International students expect an answer within minutes, in their own language, at any hour. AI agents built by EDS make that possible — without adding headcount.
Every job below is handled inside your existing systems, with the full conversation logged against the student record.
Accurate answers from your own course, fee and policy information — in the student’s language.
Asks the right questions, scores the enquiry and routes it to the right counsellor or agent.
Finds a time that suits the student and your team, then confirms and reminds.
Follows up outstanding transcripts, English results and passports until the file is complete.
Students and agents get the same answer instantly — no more status-check emails.
The moment judgement is needed, a counsellor takes the conversation with the full history in front of them.
The agents sit inside EDS systems, so nothing is re-keyed and every interaction lands on one student record.
Every enquiry, application and chat on one record. Your team sees the full history; you get clean data on what students really ask.
EDS CRM →Prospective and current students get answers where they already are — in the community app, at any hour.
YourConnect →Agents get consistent answers and live application status, so they stop chasing your team for updates.
Book a demo →We plug the agent into your CRM and YourConnect so it can read applications and write to student records.
EDS handles the integrationCourses, fees, entry requirements, visa guidance and your own policies — the agent answers from your material, not the open web.
Your team reviews the answersSet the rules for when a human steps in. The agent handles the routine; your counsellors handle the judgement calls.
Counsellors keep controlStudents in any time zone get a first answer immediately, instead of waiting for Melbourne office hours.
Peak-season enquiry volume is absorbed by the agent; your counsellors spend their time on decisions.
Consistent answers for agents, full history for your team, and clean data on what applicants are really asking.
A 30-minute demo using your own courses and fee information. No commitment.